Client:
|
Système de santé
|
Poste:
|
Spécialiste du soutien technique
|
Heures de travail:
|
40h par semaine
|
Durée:
|
12 mois
|
Lieu:
|
Hillsboro OR 97124
|
Description du poste:
- The ITOT Systems Specialist will execute the delivery of services per service level agreements to internal customers. The ITOT Systems Specialist is responsible for authoring and maintaining GMP/Non-GMP design documentation, change control, computer validation testing, training, and departmental support processes and procedures.
Responsabilités :
- Execute hardware and software device installation, configuration, implementation, break/fix support and maintenance, and capacity expansion of barcode printing, barcode scanners, and rugged mobile computers.
- Initiate, troubleshoot and resolve trouble ticket requests and incidents.
- Develop and maintain GMP/Non-GMP design documentation and diagrams.
- Perform all duties and responsibilities in accordance with current standard operating procedures (SOP) and department procedures.
- Operate and execute change control process for system deployment and release management of system software across Good Manufacturing Practice (GMP) validated and Non-GMP environments.
Qualifications / Exigences :
- A minimum of 2-3 years IT Help Desk Technician and/or IT Desktop Support Specialist experience involved in installation, configuration, implementation and/or support of hardware break/fix, operating system, and printing preferably in a regulated industry or equivalent experience.
- Strong experience with IT troubleshooting, problem solving, and resolution.
- Experience with Bluetooth, Wired Ethernet, and Wireless Local-Area Network.
- Experience and proficiency with MS Office and G Suite of Applications.
- Installation and troubleshooting experience with MS Windows 10 & 11 client workstation operating systems.
- Experience with desktop, printing, server, network troubleshooting and performance tuning.
- Must be capable of transporting, deploying, lifting, and moving device peripherals infrastructure equipment weighing up to 50lbs
- CompTIA A+ certification recommended.
- Experience with trouble ticket management system a plus e.g. S Now
- Experience with barcode scanner and barcode printers a plus.
- Experience with rugged mobile computers a plus.