Client - Énergie et services collectifs
Profession - Direct Payment Teller
Emplacement - Flint, MI – 48506
Durée – 12 mois (prolongation/conversion possible)
A propos du rôle:
- We are looking for a Payment Processing Teller to handle basic customer interactions, payment processing, accurate balancing of company funds and records, and overall credit and collections tasks.
- The role involves processing monthly bill payments, answering customer account questions, and providing excellent customer service in an office setting.
Responsabilités :
- Process 7,000 monthly bill payments by accepting cash, check, or money orders
- Répondre aux questions générales sur le compte client
- Vérification complète de l'identité des nouveaux clients des services publics
- Offrir un excellent service client
- Work independently in an office setting
- Maintain organizational standards within the assigned office
- Control losses by following policies and procedures
- Process payments accurately without errors
- Perform to accuracy standards without exceptions
Diplôme de l'enseignement:
- A high school diploma or GED is required. College education is preferred.
Compétences requises:
- Cash handling experience
- Knowledge of MS Office programs (Word, Excel, Outlook)
- Ability to type 40 words per minute and perform standard office tasks
- Ability to work independently and provide excellent customer service
- Excellent verbal communication and organizational skills
- Ability to maintain composure and professionalism with a challenging customer base
- Ability to accept and follow direction and departmental policies and procedures
- Experience with applications including Cash Desk
- Ability to successfully pass a pre-employment background check and credit check (as required for cash handling positions)
Des compétences supplementaires:
- Expérience de vente au détail
- Knowledge of customer account management
- Axée sur le service à la clientèle
- Experience with collections and credit issues