Embauche urgente en PMO - Customer Account Management - Procurement at Lenexa, KS
Responsabilités principales:
• Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up, invoice, complete file)
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer contacts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Manage large amounts of incoming phone calls and emails from internal and external customers
• Ability to analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer Contracts
• Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions.
• Daily interaction with Sales, Supply Chain/Logistics, Production and foreign counterparts.
• Will require occasional evening or early morning calls to align and coordinate with international customers.
Qualifications souhaitables:
• Proven customer support experience or experience as a Client Service Representative
• Strong sense of urgency and ability to prioritize competing tasks
• Aerospace industry experience, preferred
• Project Management experience working in cross functional teams, preferred
• SAP knowledge and experience is a plus