Représentant du support client
Contracter: San Diego, Californie, États-Unis
Salaire : 29.00 USD par heure
Code du travail: 348683
Date de fin: 2024-05-24
Jours restants: 18 jours, 23 heures restantes
Position: Représentant du support client
Localisation: San Diego, CA
Durée: 12 Mois
Taux de rémunération : 20/hr - 25/hr
Responsabilité
- Log cases on the IT Service Desk and maintain details of software/hardware problems detected.
- Provide initial triage technical support by answering customer inquiries, solving problems, and providing product information via case, phone, or e-mail.
- Escalate to internal or external support resources and Subject Matter Experts when necessary.
- Participate in User Acceptance Testing (UAT).
Must Have
- Technical background and ability to learn and absorb technology quickly.
- 2 - 4 years working within an IT environment
- The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
- The ability to have difficult conversations with customers.
Exigence d'emploi
- escalade
- cas de journalisation
- Témoignages
- Assistance
Contactez un recruteur
- Recruteur
- Téléphone
- Anjan Chatterjee
- anjan.chatterjee@collabera.com
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