Description du poste:
Titre: Customer Service Representative/ Enrollment Specialist
Emplacement : Austin, TX 78727 (onsite)
Durée : 6+ mois (prolongation possible)
Échelle salariale : 20 $/heure. - 21 $/heure.
Responsabilités :
- Respond to phone inquiries from Medicaid Providers in a prompt, courteous, and concise manner
- Assist with problem resolution as needed
- Document all encounters in clear and concise online logs
- Transfer callers to other Call Center units as necessary
- Meet individual performance standards
- Maintain strict required attendance and performance metrics
- Perform other duties as assigned by management
Diplôme de l'enseignement:
- Diplôme d'études secondaires ou équivalent
Compétences requises :
- Excellentes aptitudes de communication
- Strong customer service orientation
- Capacité à travailler dans un environnement en évolution rapide
- Proficiency in documenting information accurately
- Willingness to adhere to strict attendance and performance standards
- Previous experience in a call center or customer service role is preferred