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Product Manager
Contract: Charlotte, North Carolina, US
Salary Range: 60.00 - 65.00 | Per Hour
Job Code: 363726
End Date: 2025-07-15
Job Status: Expired
This Job is no longer accepting applications
Position Details:
Industry: Banking & IT
Job title: Product Manager
Location: Charlotte, NC
Duration: 12 months (Hybrid)
We are seeking a Lead Digital Product Manager to support our Contact Center Technology Applications and assist in the transition to a new cloud-based platform. The Product Owner will lead the product vision to achieve the organization’s business outcomes within the Consumer, Small & Business Banking Operations group.
Key Responsibilities:
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Lead the development and execution of complex digital business plans and initiatives with broad enterprise impact.
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Support the design and integration of our new contact center desktop.
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Act as a Product Owner for specific product teams or areas, as identified by the Product Manager.
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Partner with Product Managers to support product delivery, coordinate delivery on committed outcomes, and ensure transparency to risks, dependencies, and impediments.
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Define requirements by writing epics and user stories based on business analysis and agile development.
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Coordinate testing support, production rollout support, and change enablement.
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Assist in interpreting enterprise and technology requirements and updates to product tools.
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Collaborate with peer Product Owners and Enablement team members for change readiness, communications, and training needs.
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Strategically collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Education Qualification:
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Bachelor's degree in Business, Technology, or related field, or equivalent experience.
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Required Skills:
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5+ years of digital product management experience, or equivalent demonstrated through work experience, training, military experience, or education.
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Experience in financial industry and product management.
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Agile experience and familiarity with Interactive Voice Response (IVR), Call Routing, Agent desktop, or other Contact Center relevant experience.
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Experience delivering complex enterprise-wide information technology solutions.
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Proven ability to work in a dynamic agile environment with multiple dependencies.
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Strong analytical skills for data-driven decision-making and project conceptualization.
Job Requirement
- product management
- agile
- ivr
Reach Out to a Recruiter
- Recruiter
- Phone
- Saadiya Munshi
- saadiya.munshi@collabera.com
This Job is no longer accepting applications
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