Customer Service Representative

Contract: Austin, Texas, US

Salary: $20.00 Per Hour

Job Code: 322039

End Date: 2022-10-28

Job Status: Expired

This Job is no longer accepting applications
  • Customer Care and Satisfaction - 
  • Must be available for any 8 hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days.
  • This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive 90 day training program).
  • Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounters in clear and concise online logs.
  • Transfers callers to other Call Center units as needed.
  • Meets individual performance standards. Performs other duties as may be assigned by management.
  • Attains and maintains strict required attendance and performance metrics. Additional Job Details:
  • Requires experience with MS Office, Excel, OnBase. Must type 30 wpm. Must be effective at multi-tasking. Prior Medicaid experience preferred.
Job Requirement
  • call center support
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Shubham Soni
  • shubham.ssoni@collabera.com
This Job is no longer accepting applications
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