100% Remote (Local to Austin or surrounding areas. Preferred, open to In Texas for San Antonio, Houston, Dallas. Not outside of Texas)

• Must be available for any 8 hour shift from 7 am to 7 pm.
• We are unable to accommodate schedule change requests during the first 90 days.
• This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive 90 day training program).
• Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner.
• Documents all encounters in clear and concise online logs.
• Transfers callers to other Call Center units as needed.
• Meets individual performance standards.
• Performs other duties as may be assigned by management. Attains and maintains strict required attendance and performance metrics.

Additional Job Details:

• Requires experience with MSoffice, Excel, OnBase. Must type 30 wpm. Must be effective at multi-tasking. Prior Medicaid experience preferred. Prior Call Center experience preferred.