Customer Service Representative (Remote)

Contract: Austin, Texas, US

Salary: $19.00 Per Hour

Job Code: 322076

End Date: 2022-10-29

Job Status: Expired

This Job is no longer accepting applications

100% Remote (Local to Austin or surrounding areas. Preferred, open to In Texas for San Antonio, Houston, Dallas. Not outside of Texas)

  • Must be available for any 8 hour shift from 7 am to 7 pm.
  • We are unable to accommodate schedule change requests during the first 90 days.
  • This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive 90 day training program).
  • Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner.
  • Documents all encounters in clear and concise online logs.
  • Transfers callers to other Call Center units as needed.
  • Meets individual performance standards.
  • Performs other duties as may be assigned by management. Attains and maintains strict required attendance and performance metrics.

Additional Job Details:

  • Requires experience with MSoffice, Excel, OnBase. Must type 30 wpm. Must be effective at multi-tasking. Prior Medicaid experience preferred. Prior Call Center experience preferred.
Job Requirement
  • Customer Service
  • MSoffice
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Martin Bhagat
  • martin.bhagat@collabera.com
This Job is no longer accepting applications
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