• Provides high value customer service support on day-to-day items to Clients and internal staff to ensure customer expectations are exceeded, advocate on behalf of the clients
• Provide insight and input within cross functional client organizations for new or changing products and services which may impact clients
• Represent client perspective within organization to ensure enhancements are prioritized
• Stay current with industry and client trends and maintain a strong knowledge of Commercial products and services.
• Partner with assigned Account Executives to identify additional business opportunities.
• Educate and train clients on best practices for all supported services
• Perform ongoing proactive operational reviews
• Role will mostly be technical in nature but will be expected to support team in finding trends and opportunities to bring the client’s operational support closer to a strategic level.
• Need for SME who can develop closer relationships with Product & Sales teams.
• Coach all new staff and recognize training opportunities for all staff

Must Have

• 4 years of work experience with a Bachelors Degree.
• Superb proficiency with troubleshooting and resolving complex issues
• Proficiency providing technical and consultative support to external customers and identify business needs.
• Customer focus with proven ability to establish productive working relationships with staff and management at all levels.
• Strong skills in Excel for data analysis.
• Advance Power point for professional presentations.

Nice To Have

• While this is a customer service role (not IT), experience in troubleshooting complex web applications, application programing interfaces (APIs) gateways, integration or environment issues is a plus