Job Description

Customer Service Representative

Contract: Austin, Texas, US

Salary: $20.00 Per Hour

Job Code: 327565

End Date: 2023-02-22

Job Status: Expired

This Job is no longer accepting applications

Customer Service Representative:

Responsibilities

• This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive 90-day training program).

Must be available for any 8-hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days.

• Assists with problem resolution, as needed.

• Responds to phone inquiries in a prompt, courteous and concise manner.

• Documents all encounters in clear and concise online logs. Transfers callers to other Call Center units as needed.

• Meets individual performance standards.

• Performs other duties as may be assigned by management.

• Attains and maintains strict required attendance and performance metrics

Required Skills:

• Requires experience with computer skills.

• Must type 30 wpm.

• Prior Medicaid experience preferred.

• Prior Call Center experience preferred.

Job Requirement

Medicare
Healthcare
Insurance
Medicaid
CSR
Customer service

Reach Out to a Recruiter

Recruiter

Phone

Divyani Balone

divyani.balone@collabera.com

5124254006

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Customer Service Representative

This Job is no longer accepting applications

Job Requirement

Reach Out to a Recruiter

This Job is no longer accepting applications

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