Customer Service Representative

Contract: Austin, Texas, US

Salary: $19.00 Per Hour

Job Code: 327945

End Date: 2023-03-17

Job Status: Expired

This Job is no longer accepting applications

Roles & Responsibilities:      

  • This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide an extensive 90-day training program). 
  • Assists with problem resolution, as needed.   
  • Responds to phone inquiries in a prompt, courteous and concise manner.   
  • Documents all encounters in clear and concise online logs.   
  • Transfers callers to other Call Center units as needed.   
  • Meets individual performance standards.   
  • Performs other duties as may be assigned by management.   
  • Attains and maintains strict required attendance and performance metrics.  

 

Additional Job Details:  

  • Requires experience with computer skills.  
  • Must type 30 wpm. Must be effective at multi-tasking.  
  • Prior Medicaid experience preferred. Prior Call Center experience preferred. 
Job Requirement
  • answering calls
  • knowledge of insurance
  • communicate regarding insurance coverage
  • follow up
  • Excellent computer skills
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Kajal Prasad
  • kajal.prasad@collabera.com
  • 5124254021
This Job is no longer accepting applications
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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