Job Description

Customer Service Representative

Contract: Annapolis, Maryland, US

Salary: $23.00 Per Hour

Job Code: 328563

End Date: 2023-02-03

Job Status: Expired

This Job is no longer accepting applications

Job Responsibilities:

• Provide exceptional customer service in support of customer requests
• Handle incoming calls and ascertain if the call is of a customer service or technical nature.
• Open call and trouble tickets in our ticketing system database for all incoming inquiries.
• Process and/or forward technical problems to field technicians or on-call engineers as appropriate for resolution.
• Track open trouble tickets to resolution.
• Interface with Operations Center personnel, customers technicians and management.
• Troubleshoot/configure airport devices used for the management of air passenger baggage.

Basic Qualifications:

• HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
• OR in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.
• Knowledge of tools and applications.

• One or more years of customer service experience, required.

Schedule: Mid shift (11pm-7:30am)

Preferred Qualification:

• Excellent customer service skills, outstanding phone skills, good typing skills.

• Basic knowledge of digital communication and network environment.

Job Requirement

Customer service
Technician
Customer service representative
Computer skills
Manufaturing
Digital communication
Phone skills
Typing skills
Data Entry

Reach Out to a Recruiter

Recruiter

Phone

Divyani Balone

divyani.balone@collabera.com

5124254006

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Customer Service Representative

This Job is no longer accepting applications

Job Requirement

Reach Out to a Recruiter

This Job is no longer accepting applications

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