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Customer Service Representative
Contract: Annapolis, Maryland, US
Salary Range: 22.00 - 23.00 | Per Hour
Job Code: 328563
End Date: 2023-02-03
Job Status: Expired
This Job is no longer accepting applications
Job Responsibilities:
• Provide exceptional customer service in support of customer requests
• Handle incoming calls and ascertain if the call is of a customer service or technical nature.
• Open call and trouble tickets in our ticketing system database for all incoming inquiries.
• Process and/or forward technical problems to field technicians or on-call engineers as appropriate for resolution.
• Track open trouble tickets to resolution.
• Interface with Operations Center personnel, customers technicians and management.
• Troubleshoot/configure airport devices used for the management of air passenger baggage.
• Handle incoming calls and ascertain if the call is of a customer service or technical nature.
• Open call and trouble tickets in our ticketing system database for all incoming inquiries.
• Process and/or forward technical problems to field technicians or on-call engineers as appropriate for resolution.
• Track open trouble tickets to resolution.
• Interface with Operations Center personnel, customers technicians and management.
• Troubleshoot/configure airport devices used for the management of air passenger baggage.
Basic Qualifications:
• HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
• OR in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.
• Knowledge of tools and applications.
• OR in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.
• Knowledge of tools and applications.
• One or more years of customer service experience, required.
Schedule: Mid shift (11pm-7:30am)
Preferred Qualification:
• Excellent customer service skills, outstanding phone skills, good typing skills.
• Basic knowledge of digital communication and network environment.
Job Requirement
- Customer service
- Technician
- Customer service representative
- Computer skills
- Manufaturing
- Digital communication
- Phone skills
- Typing skills
- Data Entry
Reach Out to a Recruiter
- Recruiter
- Phone
- Divyani Balone
- divyani.balone@collabera.com
- 5124254006
This Job is no longer accepting applications
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