Customer Service Representative

Contract: Annapolis, Maryland, US

Salary: $23.00 Per Hour

Job Code: 328563

End Date: 2023-02-24

Days Left: 27 days, 18 hours left

Job Responsibilities:
• Provide exceptional customer service in support of customer requests
• Handle incoming calls and ascertain if the call is of a customer service or technical nature.
• Open call and trouble tickets in our ticketing system database for all incoming inquiries.
• Process and/or forward technical problems to field technicians or on-call engineers as appropriate for resolution.
• Track open trouble tickets to resolution.
• Interface with Operations Center personnel, customers technicians and management.
• Troubleshoot/configure airport devices used for the management of air passenger baggage.
 
Basic Qualifications:
• HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
• OR in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.
• Knowledge of tools and applications.
• One or more years of customer service experience, required.
Schedule: Mid shift (11pm-7:30am)
 
Preferred Qualification:
• Excellent customer service skills, outstanding phone skills, good typing skills.
• Basic knowledge of digital communication and network environment.
 
Job Requirement
  • Customer service
  • Technician
  • Customer service representative
  • Computer skills
  • Manufaturing
  • Digital communication
  • Phone skills
  • Typing skills
  • Data Entry
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Divyani Balone
  • divyani.balone@collabera.com
Apply Now
Apply Now
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