• This is a Client Servicing Role, where under general supervision, provides day-to-day account servicing and resolution of routine to moderately complex inquiries and operational requests for accounts and clients.
• Identifies, resolves and discovers root causes through research and analysis to provide solutions to basic and moderately complex requests in a timely manner with error free quality.
• Responsible for account management (based on client requests received) including handling escalations of more complex issues by managing the coordination of workflow to business partners and ensuring timely resolution.

Requirements:

• Minimum 2 years of Client Servicing / Customer Service experience
• Excellent verbal and written communication skills
• Understands the end-to-end process with ability to troubleshoot issues and utilize professional judgment in determining appropriate resolution of client needs
• Ability to collaborate seamlessly with peers, management, customers, and third parties
• Ability to analyze and resolve complex issues spanning across multiple lines of business and product lines
• Strong analytical skills and ability to troubleshoot issues to identify root cause
• Excellent organizational skills and ability to work independently
• Must be client focused and able to monitor the timeliness of the overall service and fulfillment process to achieve client delight
• High level of proficiency with MS Excel and other MS Office applications.

Other Qualifications:

• Experience in the Healthcare Industry
• Revenue cycle knowledge / experience
• Patient Billing
• Financial services experience supporting Healthcare industry
• Understanding of HIPAA laws and regulations