We are actively seeking to hire Field Technicians for our team located in Arizona. We are searching for an exceptional candidate who possesses the necessary skills and expertise to deliver prompt and valuable technical support for computer systems. The ideal candidate should possess excellent technical knowledge and possess effective communication skills to comprehend and articulate solutions to problems. Additionally, they should have a strong customer-oriented approach and be capable of demonstrating patience when dealing with challenging customers.

Core Responsibilities:

• Level 1-2 support with tickets and field issues
• Route/Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
• Troubleshoot IT issues (remotely or in-person) using remote support software and onsite from desktops, printers, peripherals, and network/Wi-Fi
• Working with vendors to service basic medical equipment
• Working with vendors to manage network infrastructure
• Assisting with new hire orientations
• Deploying hardware for new employees
• Required to visit sites regularly
• A reliable car is required
• Travel is required 50%-75% of the time
• Keep accurate inventory of all IT-related equipment
• Assisting with the implementation of IT strategy
• Assist with company expansion and network infrastructure
• Ability to lift or do physical tasks up to 50 lbs.

Qualification:

• 2+ years of service desk experience is required
• 2+ years of network experience is recommended
• An Associate's degree in computer science or a related field is required
• A Bachelors’s degree in computer science or a related field is recommended
• Recommended certifications: CompTIA A+ certification, ITIL 4 foundations, or HDI Desktop Advanced Support Technician (HDI-DAST)
• General knowledge of multiple operating systems 
• Excellent customer service skills
• Able to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
• Must have a flexible and positive attitude
• High level of organization, reliability, and independence with an eye for detail
• Professional experience in a fast-paced environment
• Basic knowledge of ITIL (or equivalent) and Service Desk metrics/SLAs
• Ability to lift or do physical tas

If you're interested then send your resume to me at samiksha.bagde@collabera.com 

Happy to connect further about the opportunity in the event there may be a mutual interest.