Job Description

Contract: North Chicago, Illinois, US

Salary: $26.00 Per Hour

Job Code: 352714

End Date: 2024-09-19

Days Left: 8 days, 16 hours left

Description:
Responsibilities:

Answers general questions and redirects misplaced calls
Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
Guides HR Employee Self-Service and Manager Self-Service transactions
Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
Inputs data into Workday to transact on customer requests
Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
Documents all employee inquiries, issues, and transactions in case management tools as required
Participates in continuous improvement workshops and projects as requested
Participates in ad hoc projects as required

Qualification Requirements:

Preferred qualifications:

Strong customer service and interpersonal skills
Familiar with HR service and processes as well as HRIS tools and systems
Able to navigate computerized data entry systems and other relevant applications
Able to follow standard procedures and processes
Able to escalate issues timely to the right group
Ability to handle confidential and sensitive information

Recruiter

Phone

Vishnu Nair

vishnu.nair@collabera.com

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