IT Business support Analyst

Remote: Houston, Texas, US

Salary: $30.00 Per Hour

Job Code: 353617

End Date: 2024-10-09

Days Left: 3 days, 13 hours left

Job Title: IT Business Solutions Specialist – I
Duration: 3 Months
Location: Remote but working CST hours
 
 
Day-to-day:
  • Answer phones and manage inbound customer inquiries in a virtual call center environment.  
  • Provide support for a variety of business process and technology issues, ensuring quick and effective resolution.  
  • Conduct high-level training sessions for end users on various applications, ensuring they are well-versed in the tools necessary for their roles.  
  • Maintain detailed records of customer interactions, issues, and resolutions to ensure continuity and quality of service.  
  • Work closely with internal teams to escalate and resolve more complex issues when necessary, ensuring a seamless customer experience.
  • Evaluates client needs, identifies configurations that support business processes, executes on delivery and implementation plans, troubleshoots system setups and provides training and end-user support during and after the implementation process
  • Performs a range of assignments and may lead projects within own discipline
  • Applies working knowledge of business and best practices gained through understanding of key business drivers and recognition of how own area integrates within organization
  • Solves moderately complex to complex problems and analyzes possible solutions using technical experience, judgement and precedents
  • Individual contributor working with limited oversight
    Performs all other duties as assigned by management
 
Must-haves:
  • Typically requires 2+ years of related work experience  
  • Bachelor's degree or equivalent work experience (min. 4 years)
 
Plusses:
  • Title Industry and Real Estate knowledge and experience a plus
Job Requirement
  • Title
  • Escrow
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Nisha Sharma
  • nisha.rsharma@collabera.com
  • nisha.rsharma@c
Apply Now
Apply Now
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