Job Description

Remote: Houston, Texas, US

Salary: $30.00 Per Hour

Job Code: 353617

End Date: 2024-10-09

Days Left: 3 days, 13 hours left

Job Title: IT Business Solutions Specialist – I

Duration: 3 Months

Location: Remote but working CST hours

Day-to-day:

Answer phones and manage inbound customer inquiries in a virtual call center environment.
Provide support for a variety of business process and technology issues, ensuring quick and effective resolution.
Conduct high-level training sessions for end users on various applications, ensuring they are well-versed in the tools necessary for their roles.
Maintain detailed records of customer interactions, issues, and resolutions to ensure continuity and quality of service.
Work closely with internal teams to escalate and resolve more complex issues when necessary, ensuring a seamless customer experience.
Evaluates client needs, identifies configurations that support business processes, executes on delivery and implementation plans, troubleshoots system setups and provides training and end-user support during and after the implementation process
Performs a range of assignments and may lead projects within own discipline
Applies working knowledge of business and best practices gained through understanding of key business drivers and recognition of how own area integrates within organization
Solves moderately complex to complex problems and analyzes possible solutions using technical experience, judgement and precedents
Individual contributor working with limited oversight

Performs all other duties as assigned by management

Must-haves:

Plusses:

Recruiter

Phone

Nisha Sharma

nisha.rsharma@collabera.com

nisha.rsharma@c

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.