The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Customer Service Representative
Contract: Austin, Texas, US
Salary Range: 19.00 - 20.00 | Per Hour
Job Code: 354441
End Date: 2024-10-30
Job Status: Expired
This Job is no longer accepting applications
About the Role:
•We are seeking a bilingual candidate proficient in both English and Spanish to join our team in Austin.
•This role involves providing unbiased assistance to Medicaid clients, answering questions related to eligibility, medical claims status, and other program inquiries in both languages.
Responsibilities:
•Respond to phone inquiries from Medicaid clients in a prompt, courteous, and concise manner
•Assist with problem resolution as needed - Document all interactions in clear and concise online logs
•Transfer callers to other Call Center units when necessary
•Meet individual performance standards and metrics
•Perform other duties as assigned by management
•Maintain strict attendance and performance requirements
Education Qualification:
•High school diploma or equivalent Required
Skills:
•Bilingual proficiency in English and Spanish (reading, writing, speaking)
•Strong communication skills
•Customer service experience preferred
•Ability to work any 8-hour shift between 7 am to 7 pm
Job Requirement
- Spanish
- customer service
- call center
- medicaid
- claims management
- medical claims
- medical billing
- Customer Service Representative Bilingual
- Customer Service Representative
Reach Out to a Recruiter
- Recruiter
- Phone
- Priyanka Sen
- priyanka.ssen@collabera.com
- 9739390163
This Job is no longer accepting applications
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