Operations Analyst

Contract: Chandler, Arizona, US

Salary: $40.00 Per Hour

Job Code: 355478

End Date: 2024-12-01

Days Left: 7 days, 17 hours left

Industry: Banking & FInancial Services

Duration: 6 Months

Location: Chandler, AZ

Required Skills:

  • Experience for creating, maintaining, updating, and planning strategic roadmaps for our internal voice infrastructure. 
  • Experience with the transition from our current Genesys platform to a new CCaaS (Contact Center as a Service) solution. 
  • Should have extensive experience in telecom systems, strategic planning, and project management.
  • Strategic Planning: Develop and maintain strategic roadmaps for the internal voice infrastructure, ensuring alignment with business goals and technological advancements. Design and develop IVR menus, call flows, and voice prompts to ensure seamless customer interactions.
  • Transition Management: Lead the transition from Genesys to a CCaaS platform, ensuring minimal disruption to service and optimal performance. Lead continuous improvement and tools integration efforts to optimize telecom solutions within an IT ServiceDesk structure.
Job Requirement
  • Genesys
  • CCaaS
  • Telecom
  • IVR
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Preet Shah
  • preet.shah@collabera.com
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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