Technical Support II

Contract: Plano, Texas, US

Salary: $23.00 Per Hour

Job Code: 355874

End Date: 2024-12-13

Days Left: 19 days, 12 hours left

If you are looking for new opportunity, send your resume to pujan.motivaras@collabera.com  

 

Job Description:  

Client: Banking  

Position:  Technical Support II 

Duration:  12 months    

Location: Plano, TX 

 

Day-to-day Responsibilities: 

  • Providing first line support for internal employees via voice and chat channels as part of the 24*7 Global Service Desk.  
  • Partnering with regional and international partners to deliver best-in-class client care.  
  • Managing multiple live chats simultaneously with internal customers while achieving core metrics for operations and quality.  
  • Documenting tickets clearly for 2nd line teams to fix when first-line resolution cannot be attained.  
  • Participating in in-house technical training and seeking real-time support from peers and subject matter experts. 

 

Required Skills: 

  • Excellent Client Care / Customer Service skills.  
  • Ability to work well as a team and build relationships with global partners.  
  • Strong organizational skills with the ability to prioritize workload.  
  • Capacity to multitask and maintain focus on all areas of responsibility concurrently.  
  • Consistent track record of meeting or exceeding performance targets and goals related to customer service and call/chat handling.  
  • Proficiency in working in a fast-paced environment. 

 
 

Pujan Motivaras 

Pujan.motivaras@collabera.com  

Job Requirement
  • Ticket
  • Troubleshoot
  • Customer support
  • Triage
  • Technical support
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Pujan Motivaras
  • pujan.motivaras@collabera.com
Apply Now
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