If you are looking for new opportunity, send your resume to pujan.motivaras@collabera.com  

Job Description:  

Client: Banking  

Position:  Technical Support II 

Duration:  12 months    

Location: Chandler, AZ 

Day-to-day Responsibilities: 

• Providing first line support for internal employees via voice and chat channels as part of the 24*7 Global Service Desk.  

• Partnering with regional and international partners to deliver best-in-class client care.  

• Managing multiple live chats simultaneously with internal customers while achieving core metrics for operations and quality.  

• Documenting tickets clearly for 2nd line teams to fix when first-line resolution cannot be attained.  

• Participating in in-house technical training and seeking real-time support from peers and subject matter experts. 

Required Skills: 

• Excellent Client Care / Customer Service skills.  

• Ability to work well as a team and build relationships with global partners.  

• Strong organizational skills with the ability to prioritize workload.  

• Capacity to multitask and maintain focus on all areas of responsibility concurrently.  

• Consistent track record of meeting or exceeding performance targets and goals related to customer service and call/chat handling.  

• Proficiency in working in a fast-paced environment. 

Pujan Motivaras 

Pujan.motivaras@collabera.com