If you have any queries, feel free to contact on 214-525-7122 or abhishek.tomar@collabera.com 

***Please respond with your updated resume***  

Position Details:

Client:        Banking   

Role:           Support Analyst

Terms:        12-18 mos Contract To Hire

Location:    Arizona, 

Day To Day:

• Providing first line support for internal employees via voice and chat channels as part of the 24*7 Global Service Desk.
• Partnering with regional and international partners to deliver best-in-class client care.
• Managing multiple live chats simultaneously with internal customers while achieving core metrics for operations and quality.
• Documenting tickets clearly for 2nd line teams to fix when first-line resolution cannot be attained.
• Participating in in-house technical training and seeking real-time support from peers and subject matter experts.
  
  Must Haves
• Excellent Client Care / Customer Service skills.
• Ability to work well as a team and build relationships with global partners.
• Strong organizational skills with the ability to prioritize workload.
• Capacity to multitask and maintain focus on all areas of responsibility concurrently.
• Consistent track record of meeting or exceeding performance targets and goals related to customer service and call/chat handling.
• Proficiency in working in a fast-paced environment.
  
  

Thank & Regards,