Job Description

Contract: Addison, Texas, US

Salary: $23.00 Per Hour

Job Code: 355889

End Date: 2024-12-13

Days Left: 19 days, 16 hours left

Job Description:

Responsibilities:

Provide first line support for internal employees via voice and chat channels as part of the 24*7 Global Service Desk.
Partner with regional and international teams to deliver best in class client care.
Manage multiple live chats simultaneously with internal customers while achieving core metrics for operations and quality.
Document tickets clearly for 2nd line teams to resolve issues when first line resolution is not possible.
Receive in-house technical training and real-time support from peers and subject matter experts.

Required Skills:

Excellent client care and customer service skills.
Ability to work well in a team and build relationships with global partners.
Strong organizational skills with the ability to prioritize workload.
Capacity to multitask and maintain focus on all areas of responsibility concurrently.
Consistently meet or exceed performance targets and goals related to customer service and call/chat handling.
Comfortable working in a fast-paced environment.

Desired Skills:

Experience in a technology call center or customer service role.
Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
Knowledge of hardware support for Windows 10/11.
Proficiency in software such as Office suite, Office 365, SharePoint.
Familiarity with network systems like Citrix, VPN, and AnyConnect.
Experience with ITSM is a plus.

Recruiter

Phone

Harshit Vyas

harshit.vyas@collabera.com

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