Job Description - Collabera

Contract: Jacksonville, Florida, US

Salary Range: 27.00 - 30.00 | Per Hour

Job Code: 365943

End Date: 2025-12-19

Days Left: 11 days, 18 hours left

Client: Banking/Finance

Role Title: Senior Customer Service Representative

Location: Jacksonville, FL, 32256 - 100% Onsite Initially. Opportunity to work from home 5 day a month post-training.

Duration: 06 Months (Strong potential or conversion/extension based on the performance)

Pay Range: ($27-$30) hourly

Must-Have Qualifications:

3-5+ years’ experience with customer service in an enterprise banking or financial call center environment.
Strong soft skills and a "client delight" focused approach.
Proven ability to multitask, especially between computer systems.
Proactive communicator: on time, engaged, and willing to openly communicate.
Self-motivated and able to work independently.
Receptive to feedback, growth-minded, trainable, and willing to learn.

Preferred Qualifications (Plusses)

FORMER Banking/Finance consultant/employee.
Banking/treasury/finance experience ideal.
3-5 years research background (e.g., Back/middle office work – reviewing, reporting, analyzing, etc.).

Key Responsibilities (Day-to-Day)

Serve as the first point of contact for inquiries received from high-revenue clients via phone, chat, and email channels.
Resolve challenging issues related to treasury, cash management, card, and/or depository products.
Conduct in-depth research to provide comprehensive resolutions. This is a research-driven function, not basic customer service.
Handle an average of 25-30 calls daily. While there are no strict talk time metrics, the focus is on resolving the issue (average talk time is $\sim$10 minutes).
Navigate and toggle between multiple complex systems simultaneously.
Collaborate with internal business partners as needed to resolve client inquiries, issues and provide technical support.
Ensure all actions adhere to risk/audit perspectives.
The role involves talking to commercial/business clients about a wide range of Treasury products (not singularly focused).

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).

Recruiter

Phone

Mradul Khampariya

mradul.khampariya@collabera.com

8139371148

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