Job Title: Change Management Lead
Duration: 12-month contract (potential extension/conversion)
Location: Lansing, MI preferred (Remote possible)
Pay Range: $60 - $65/hr

Day to Day:

• Strategy & Planning: Build and execute end-to-end change management plans following the internal client's playbook (ADKAR-aligned).
• Operating Model Transformation: Lead the "people-side" of a major shift in how the company supports customers and rolls out new P&C products.
• Stakeholder Mapping: Conduct impact assessments to identify how changes affect external customers, agents, and injured workers.
• Cross-Functional Leadership: Partner with PMs, Business Owners, and IT Leadership to ensure project ROI and adoption.
• Content & Comms: Partner with Internal Comms and the "Learning & Growth" team to develop messaging, scripting for call centers, and awareness videos/emails.
• Implementation Oversight: Act as an Individual Contributor who "matrix manages" teams through the implementation, ensuring tasks are completed and issues are escalated.

Must-Haves:

• 5+ years of Change Management Leadership: Experience managing large-scale, disruptive organizational changes (not just system updates).
• Insurance Industry Experience: Strong preference for Property & Casualty (P&C) background to understand product rollout nuances.
• Implementation Focus: Ability to drive adoption and measure ROI post-implementation, rather than just focusing on theory.
• Stakeholder Management: Proven ability to lead and direct cross-functional teammates in a matrixed environment.
• Prosci/ADKAR certification/experience.

Nice to Have:

• PMP Certification: Amy noted that a combination of PMP and Change Management experience is "fantastic" as the roles go hand-in-hand.
• Marketing Exposure: Experience creating end-user documentation or job aids.
• Product Diversification: Experience with national rollouts of new service models or products.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).