We Are Hiring for 100% Remote role as Customer Service Representative 

Candidate should be with in 30 Miles radius of Austin, Houston, San Antonio, Dallas, TX

Client: Healthcare

Job Title: Customer Service Representative.

Location: 100% Remote but candidate should be with in 30 Miles radius of Austin, Houston, San Antonio, Dallas, TX

Duration:12 Months

• Must be available for any 8-hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days.
• This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive 90-day training program). Assists with problem resolution, as needed.
• Responds to phone inquiries in a prompt, courteous and concise manner.
• Documents all encounters in clear and concise online logs. Transfers callers to other Call Centre units as needed.
• Meets individual performance standards.
• Performs other duties as may be assigned by management.
• Attains and maintains strict required attendance and performance metrics.
• Additional Job Details: Requires experience with MS Office, Excel, OnBase.
• Must type 30 wpm. Must be effective at multi-tasking.
• Prior Medicaid experience preferred. Prior Call Centre experience preferred.