Client: Bancaire et financier
Poste: Analyste de conception de processus
Lieu: Fort Worth TX (76155)
Durée: 11 mois
Taux de rémunération: 50 $ / heure.

Rôles et responsabilités:

·        Create training/FAQs/QRG decks to address skill gaps in employees

·        Prepare learning materials for refresher training, huddles, etc.

·        Review feedback to gauge the effectiveness of process and procedures

·        Create and/or redesign of business controls to ensure compliance to laws, rules and regulations

·        Analyze, implement, and update processes so as to drive performance efficiencies

·        Analyze the effectiveness of current process in order to develop strategies to improve workflow effectiveness

·        Ability to train and onboard new employees when necessary.

Compétences requises:

·        Experience in business controls, training, and/or process design experience

·        Ability to access procedures and identify opportunities needed to be resolved

·        Excellente communication orale et écrite.

·        Ability to analyze data and determine course of action

·        Proven track record of implementing controls to ensure a controlled environment is in place

·        Attention au detail

·        Minimum of three (3) years of business controls, training, and/or process design experience

Éducation/Certificat :

·        Diplôme de premier cycle préféré