Rôles et responsabilités:
• Responds to incoming calls from clients.
• Reviews and evaluates client information such as paystubs and or other documentation to determine eligibility for monthly reimbursement
• Contacts PA members to request necessary information when a change was identified, or when a document received is not valid
• Observes professional standards of conduct, including attendance, professional behavior and dress code
• Develop and maintain professional business relationships through verbal and written communication with team members, employers, and HIPP clients.
• Multi tasking ability to prioritize work and work under time constraints
• Observes professional standards of conduct, including attendance, professional behavior and dress cod
• Completes daily goals
• Effectue d'autres tâches assignées
Compétences requises:
• Minimum 1 year of customer service and/or contact center experience
• Experience in critical thinking, and problem solving
• Ability to work with multiple personnel under minimal supervision.
Compétences souhaitées:
• Diplôme d'associé
• Excellent problem solving skills
• Ability to manage workflows
• Solides compétences interpersonnelles