Title: Systems Operations Engineer

Duration: 18 Months - potential to extend

Compensation: $47/Hour for NYC/NJ/ $41/Hour for (Charlotte, Idaho, Minneapolis, MN)

Interview Process: 1 Round

Start date: Mid-End of March

Mission:

• Focused on collections operations facilitating services across several various lines of businesses.  
• This individual should enjoy and thrive on solving complex problems, identifying strategies and innovation that can help elevate support service levels, and help transform the group from reactive to proactive through use of Site Reliability Engineer principles.

Day-to-Day:

• Identify opportunity for process improvements within technical support strategies and plans.
• Review and analyse technical queries to extract data, create standard databases or perform limited programming to fine tune systems supporting low to medium risk technical deliverables.
• Present recommendations for resolving complex technical queries.
• Exercise some independent judgment to analyse performance trends and recommend process improvements while developing understanding of technical process controls or standards.
• Work as an internal consultant regarding use of tools and processes.
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers.

Must Have:

• 3-5+ years of experience in the below:
• Unix
• Scripting (Python, Java, or shell scripting) understand the fundamentals of scripting languages; know how to optimize.
• Exposure to Ansible
• Automation (hands-on)
• Monitoring experience
• Plusses: Working with monitoring / observability tools like Splunk, App Dynamics, Elastic APM, Prometheus all bonus.