Job Title: Mainframe Batch/CICS Production Support Analyst
Location: Hybrid (Flexible working hours with core hours from 12 PM – 9 PM EST)
Duration: Contract
Pay Rate: $50 – $55/hr

Job Description:
We are seeking a skilled and proactive Mainframe Batch/CICS Production Support Analyst to join a dynamic global technology support team. The ideal candidate will have strong hands-on experience supporting critical Mainframe applications and managing incidents in a high-pressure environment. This role requires collaboration across regions and functions, with a focus on timely resolution, clear communication, and continuous improvement.

Key Responsibilities:

• Provide production support for multiple Post Trade Technology Mainframe applications in a global team setting.

• Monitor batch jobs, handle real-time incident management, and drive resolution of issues within defined SLA timelines.

• Conduct root cause analysis and problem resolution for recurring production issues.

• Coordinate onboarding of new client data feeds and reports.

• Leverage strong communication skills to effectively update stakeholders, lead triage calls, and hand off support between onshore/offshore teams.

• Support and maintain batch scheduling tools and related configurations.

• Collaborate with developers, business teams, vendors, and infrastructure partners for seamless application support.

• Flexibly handle after-hours support for priority incidents and recovery situations as needed.

Required Skills:

• 5+ years of experience in Mainframe application support or development.

• Strong technical expertise in: COBOL, JCL, VSAM, DB2, CICS, MQ Series, Endevor, FTP, SAR.

• Solid understanding of Mainframe batch scheduling tools such as CA7, OPC, or TWS.

• Proven ability to manage multiple Mainframe applications and ensure system stability.

• Exceptional incident management and root cause analysis skills.

• Strong verbal and written communication skills.

• Familiarity with Excel and PowerPoint for reporting and communication purposes.

• Ability to work independently and collaborate effectively with a global support team.

Nice to Have:

• Experience with midrange systems: Windows, UNIX, Linux, SQL.

• Knowledge of Post Trade Securities Processing including Trade Processing, Clearing, Settlements, and Asset Services.