Client: University Client

Job Title: Computer System Analyst

Location:  Stanford, CA 94305 - Onsite

Duration: 12 Months -  (Extension/Conversion based on performance)

Pay Rate: ($30-$32) on an hourly basis.

Responsibilities:

• Computer Resource Consulting (CRC) team, part of University IT (UIT), is seeking a skilled Computing Support Analyst 1 (CSA1) to join our dynamic team.
• As a key member of our team, you will work under direct supervision to provide technical support to end-users, resolving issues related to hardware, software, and network systems.

Core Responsibilities

• Technical Deployment: Image machines and install, configure, and deploy hardware and software to end-users, ensuring a seamless client experience.
• Triage Support: Provide initial technical support, gathering information and attempting to resolve issues.
• Issue Resolution: Troubleshoot and resolve basic technical issues, such as password resets, software installation, and configuration problems.
• Escalation: Identify and escalate complex issues to higher-level support teams, providing detailed documentation and context.
• Documentation: Maintain accurate records of client interactions, issues, and resolutions in a ticketing system.
• Customer Communication: Communicate technical information to non-technical customers, providing clear explanations and setting proper expectations.
• Knowledge Base Development: Contribute to the development and maintenance of a knowledge base, including troubleshooting guides and FAQs.

Required Skills and Qualities:

• Proficiency in Windows and Mac operating systems, with a strong understanding of network infrastructure and business software applications.
• Experience with mobile device operating systems, including iOS and Android, is highly desirable.
• Adept at problem-solving, expectation management, and customer care.
• Effective communicator with good written, verbal, and problem-solving abilities.
• Familiarity with help desk ticketing systems and remote support tools.