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System Analyst
Contract: Stanford, California, US
Salary Range: 30.00 - 31.00 | Per Hour
Job Code: 361544
End Date: 2025-05-31
Days Left: 26 days, 16 hours left
Client: Education
Job Title: Computer System Analyst 1
Location: Stanford, CA 94305
Duration: 12 Months - (Potential Extension/Conversion high possibility)
Pay Rate: $30/hr.
Duties include:
Position Overview:
Computer Resource Consulting (CRC) team, part of University IT (UIT), is seeking a skilled Computing Support Analyst 1 (CSA1) to join our dynamic team. As a key member of our team, you will work under direct supervision to provide technical support to end-users, resolving issues related to hardware, software, and network systems.
Computer Resource Consulting (CRC) team, part of University IT (UIT), is seeking a skilled Computing Support Analyst 1 (CSA1) to join our dynamic team. As a key member of our team, you will work under direct supervision to provide technical support to end-users, resolving issues related to hardware, software, and network systems.
Core Responsibilities
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Technical Deployment: Image machines and install, configure, and deploy hardware and software to end-users, ensuring a seamless client experience.
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Triage Support: Provide initial technical support, gathering information and attempting to resolve issues.
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Issue Resolution: Troubleshoot and resolve basic technical issues, such as password resets, software installation, and configuration problems.
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Escalation: Identify and escalate complex issues to higher-level support teams, providing detailed documentation and context.
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Documentation: Maintain accurate records of client interactions, issues, and resolutions in a ticketing system.
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Customer Communication: Communicate technical information to non-technical customers, providing clear explanations and setting proper expectations.
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Knowledge Base Development: Contribute to the development and maintenance of a knowledge base, including troubleshooting guides and FAQs.
Requirements:
Skills and Qualities
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Proficiency in Windows and Mac operating systems, with a strong understanding of network infrastructure and business software applications.
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Experience with mobile device operating systems, including iOS and Android, is highly desirable.
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Adept at problem-solving, expectation management, and customer care.
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Effective communicator with good written, verbal, and problem-solving abilities.
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Familiarity with help desk ticketing systems, and remote support tools.
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A continuous learning mindset with a strong desire to learn additional technical skills and deliver excellent client experience.
Certifications and Licenses
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Though not required, certifications related to end-user technology and support operations, such as those from CompTIA, MS, Apple, and ITIL, would be a plus.
Top 3 requirements to hire?
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Technical & Hardware Proficiency
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Experienced in both Windows and Mac operating systems, with a strong aptitude for learning network infrastructure and business software applications.
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Proficient in mobile device management across iOS and Android platforms.
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Skilled in hardware deployment, system builds, imaging, and setup within Windows/Mac environments, including peripherals and accessories.
Job Requirement
- Help desk
- IT Tech
- IT Technician
- IT Support
- Troubleshooting
- System analyst
- system admin
Reach Out to a Recruiter
- Recruiter
- Phone
- MEETUL CHOUDHARY
- meetul.choudhary@collabera.com
Apply Now
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