Pay range : $ 15 - $ 18
Job Description:

• Provide first-line technical support to internal users via voice and live chat channels

• Troubleshoot and resolve issues related to applications, proprietary systems, and general IT inquiries

• Manage multiple live chats simultaneously while maintaining high customer service standards

• Accurately document and escalate unresolved issues to second-line support teams

• Collaborate with global teams to ensure consistent and efficient support delivery

• Meet or exceed performance goals related to response time, resolution rate, and customer satisfaction

Must Haves

• 1–3 years of experience in a similar support or service desk role

• Excellent communication and customer service skills

• Strong multitasking and organizational abilities

• Proficiency in troubleshooting Windows environments

• Ability to work both independently and collaboratively within a team

Plusses

• Experience with hardware support (Windows 10/11)

• Familiarity with tools such as Office 365, SharePoint, Skype

• Knowledge of networking tools like VPN, Citrix, Cisco AnyConnect

• Exposure to ITSM platforms like Remedy