Client: Healthcare

Title: Associate Software Solutions Product Manager

Location: Remote

Duration: 6 Months

• WalkMe

• CSS

• HTML

• Digital Adoption

• JavaScript (jQuery)

• Software Implementations

• Assists with all stages of software solution’s lifecycle including discovery, prototyping, iterations, upgrades, maintenance and end of life

• Serves as a resource and becomes a subject matter expert for the software solution

• Participates in the discover and/or delivery of software product solutions and features for customers. Interacts with; users to identify pain points, designers to visualize new features and engineers to transform stories into new software solutions and features

• Works with the team to prototype concepts to gain direct end user feedback to discover, iterate and improve software solution feature outcomes

• Identifies customer needs and translates learnings into prioritized user stories

• Provides development, UX and business analyst teams with a clear understanding of the user stories

• With guidance, assists with communicating the software solution positioning and customer value of the software solution to Sales, Client Services, Marketing, Support, and Technology teams

• Prepares, prioritizes, maintains, and communicates the software solution roadmap which defines feature enhancements for short- and long-term releases

• Participates in the monitoring and analysis of the software solution performance and usage

• Works with manager to provide company-wide reporting on software solution success, including market, financial, operational and satisfaction success

• Bachelor’s degree in Marketing, Business, Engineering, Software Design or related field or equivalent work experience

• 2+ years of experience in software solutions product management, technology solution product management or customer focused health care product management

• 2+ years working on software solutions or technology-based solutions using modern product management methodologies in an Agile environment

• Intermediate level of knowledge of software solutions development methodologies

• Experience working with UX and engineering

• Ability to work directly with end users to discover operational pain points

• Experience writing and communicating user stories

• Ability to effectively communicate information and facilitate meetings to a wide variety of technical and non-technical individuals

• Ability to interact with personnel at all levels of the organization

• Knowledge of business implications, project interdependencies and system interfaces

• Regularly exercises discretion and independent judgment while performing his/her job duties