To discuss more about this job opportunity, please reach out to Deepak Arya (LinkedIn URL - www.linkedin.com/in/deepak-arya-8a79aa22a/), email your updated resume at Email - deepak.arya@collabera.com. Thank you!

Responsibilities:

• Completes the intake process of complaints through phone, email and OneTrack.
• Conducts initial assessment of application for missing information and completes missing information customer outreach process to obtain required data
• Conducts the initial identification of the complaint code
• Coordinate the logistics for the complaint samples
• Partner with internal stakeholders for adverse events
• Decides whether a replacement, credit, or warranty claim is warranted, and will notify the appropriate stakeholders. Will process replacement, credit or warranty claim for the customer.
• Leads translation services for reporting
• Identify the need for a reply letter to customers addressing the results of complaint investigations and send to complaint processing team to create.

Qualifications:

• High school diploma or equivalent required. College or a 2-year Associate Degree is preferred
• A minimum of 1-2 years’ experience within a call center, preferably in a healthcare setting
• High quality customer service skills