Day to Day:

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.
• May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.
• Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager

Must-Haves:

• 0-3 years of experience in the field or in a related area
• Experience working on driver repairs/dry-work/break-fix
• Basic familiarity with computer hardware
• Specifically: Bias for Action, Be Curious, and Coachability
• Lift up to 40lbs

Nice to Have:

• CompTIA A+ Certification
• Data center experience

Education/Certifications:

• Associate’s degree in a related field