The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
hardware technician
Contract: New Albany, Ohio, US
Salary Range: 20.00 - 23.00 | Per Hour
Job Code: 363547
End Date: 2025-07-08
Job Status: Expired
This Job is no longer accepting applications
At present, we are actively seeking a highly L2 / Hardware Technician to fill several strategic positions with our Technology clients. Given your extensive expertise and proven track record, I am confident that these opportunities could be an exceptional match for your and career aspirations.
If interested, kindly respond to this email with your updated resume!
Job Details:
Position Title: L2 / Hardware Technician
Locations: New Albany, OH
Duration: 6 Months
Shifts: 3 and 4 alternating weeks.
Back half: Wednesday or Thursday through Saturday.
Back half: Wednesday or Thursday through Saturday.
Job Details:
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IT background, preferably hands-on hardware experience.
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Experience with ticket systems and queue management.
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Ability to quickly understand and work with tickets.
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Hardware-related are key.
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Newer campuses moving towards machine learning and liquid cooling.
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Campus 1 and 2 still have legacy systems.
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Need candidates with foundational knowledge in hardware and IT troubleshooting.
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Ticket-driven work.
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Parts cage is the closest thing to an assembly-style procedure.
Ticket Handling Stages:
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Simple tasks: Hardware swaps (RAM, network cards).
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Scan asset, scan new asset, swap.
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Automation helps identify the problem.
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More complex tasks: CPU, motherboard swaps, media type tickets.
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Most difficult: Networking issues (fiber troubleshooting).
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Requires critical thinking and a higher cap.
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Loopback testing.
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Progression: Master each set of tickets, then move on, shadow peers.
Systems and Technologies:
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Ticketing system: TCorp or SimT (Amazon-specific).
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Similar to other ticketing systems (first-in, first-out, business priority).
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Fulfillment side uses ServiceNow.
Soft and Traits:
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Self-starter (due to the feedback dynamic with green badgers).
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Good team communication.
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Not afraid to ask questions.
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Critical thinking and problem-solving
Job Requirement
- hardware
- cpu
- ticketing
Reach Out to a Recruiter
- Recruiter
- Phone
- Saadiya Munshi
- saadiya.munshi@collabera.com
This Job is no longer accepting applications
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