DayToDay Responsbilities:

• Validate voice platform components including IVR, routing, call recordings, and agent tools.

• Assist with load/performance testing of systems like NiceCX One.

• Review logs and monitoring dashboards to detect anomalies or performance issues.

• Validate call flows and agent experiences under simulated or real workloads.

• Work closely with telephony engineers, QA teams, and cross-functional stakeholders to troubleshoot and document issues.

• Perform regression, integration, and exploratory testing for new features or upgrades.

• Maintain detailed test documentation, including cases, results, and defect reports.

• Participate in Agile ceremonies such as sprint planning and release readiness reviews

Must Have:

• 3+ years in QA or Systems Analysis within contact center/telecom environments.

• Working knowledge of voice tech (IVR, ACD, call recording, SIP, RTP).

• Experience with NiceCX One or similar CCaaS platforms.

• Familiarity with CRM integrations and call flow validation.

• Able to analyze system logs, dashboards, and metrics.

• Exposure to QA tools (e.g., JIRA, LoadRunner, JMeter, Cyara).

• Basic scripting (Python, JavaScript) for data validation or automation.

Collaboration & Process:

• Experience working in Agile or DevOps environments.

• Strong communicator – able to bridge technical and non-technical teams.

• Able to document clearly and track QA artifacts efficiently.

Pay Range:

• $60 - $67

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)