Job Title: IT Service Desk Analyst (1st Line Support)

Location: Chandler, AZ
Work Arrangement: Onsite 
Client Industry: Financial Services
Duration: 12 Months Contract
Schedule: 24/7 Global Service Desk (Shift-based, must be flexible for nights/weekends as scheduled)

About the Role

We are hiring an IT Service Desk Analyst to join our client’s Global Service Desk team on a contract basis. This is a fantastic opportunity to support internal employees across global regions while enhancing your IT skills in a dynamic and fast-paced environment. You’ll provide first-line voice and chat support, basic troubleshooting, and ensure exceptional client care while partnering with global teams to deliver best-in-class service.

Key Responsibilities

• Provide first-line support for internal employees via phone and chat channels.

• Troubleshoot basic MS applications and proprietary systems.

• Handle up to 2 simultaneous chat support requests, ensuring high-quality service.

• Log, categorize, and document tickets accurately for escalation when necessary.

• Collaborate with regional and global partners to resolve issues effectively.

• Consistently meet service desk performance targets and client care metrics.

• Participate in training and leverage peer/SME support to expand technical knowledge.

What We’re Looking For

• 1–3 years of experience in IT Service Desk, Help Desk, or similar support role.

• Excellent client care and customer service skills with strong written/verbal communication.

• Strong organizational skills and ability to prioritize tasks in a fast-paced environment.

• Proven ability to multitask, managing multiple chats/calls simultaneously.

• Experience with:

  • Hardware: Windows 10/11

  • Software: MS Office Suite, Office 365, SharePoint, Skype

  • Network Tools: Citrix, VPN, Cisco AnyConnect

  • ITSM tools: Remedy (preferred, not required)

Compensation

• Hourly Rate: $18 - 20 per hour
  This reflects base compensation and may vary based on candidate qualifications.

Benefits

The Company offers the following benefits for this position, subject to eligibility:

• Medical, dental, and vision insurance

• 401(k) retirement plan

• Life, short-term, and long-term disability insurance

• Paid sick leave and holidays (as applicable)

About Us

At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.