Job Title: L1 Monitoring Center Analyst
Location: Hybrid – Evansville, IN
Contract Length: 6-month contract with extension and possible conversion

Salary and Compensation:
The hourly rate for this position is between $35 - $37 per hour. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).

Role Overview

We are looking for an L1 Monitoring Center Analyst to join our team. The ideal candidate will have hands-on experience in a monitoring/observability environment, ensuring continuous monitoring of critical systems across on-premises and cloud infrastructures (AWS/Azure). This role involves incident response, troubleshooting, and collaboration with cross-functional teams to maintain system health and performance.

Must-Have Skills

• 2–3 years’ experience in IT monitoring, system operations, or technical support roles

• Hands-on experience with monitoring tools such as Big Panda, Grafana, OpsRamp, Elastic, AppDynamics (or similar)

• Experience with ticketing/documentation platforms like ServiceNow, Jira, Confluence

• Fundamental understanding of networking concepts (TCP/IP, DNS, HTTP) and IT infrastructure (servers, databases, cloud services)

• Familiarity with AWS & Azure monitoring tasks/tools (e.g., CloudWatch, Azure Monitor)

• Basic knowledge of cloud resource validation (VMs, storage, services)

• IT Certifications (CompTIA A+, Network+, AWS Cloud Practitioner, Azure Fundamentals, etc.) are a plus.