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Customer Service/ Data Entry/ Administrative Assis
Contract: Stanford, California, US
Salary Range: 15.00 - 18.00 | Per Hour
Job Code: 303526
End Date: 2025-01-28
Job Status: Expired
This Job is no longer accepting applications
Client: Education
Job Title: Telecommunications Specialist/Customer Service Representative
Location: Stanford, CA 94305, USA - Onsite Role
Duration: 6 Months (Extension/Conversion will be based on performance)
Pay Rate: $24- $25/hr
Description:
Job purpose
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Under general supervision, this resource will act as the primary point of public contact to answer, process, page, and direct calls serving the faculty, staff, and students of the University, Medical Center.
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Report directly to the Supervisor of the Operator Services Unit (OSU) and work under the daily routine direction of the shift Lead.
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Attendants work independently as well as share group responsibilities with other employees as needed.
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Shift timings and schedule will be decided afterward.
Responsibilities:
- The duties listed under the Duties/Responsibilities section are designed to provide a representative sampling of key tasks and/or responsibilities associated with the job.
- They are not intended to be a complete list of all the duties performed by employees in the classification.
- Provide directory listings and information; connect callers to the appropriate department, faculty or staff member, physician, patient or student; establish conference calls.
- Quote long-distance calling rates; clarify system dialing capabilities; provide general assistance in using telephone and paging systems.
- Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide both general and specific doctor-patient support during off-hours using on-call rosters and other pertinent reference documents, electronic and hard copy.
- Dispatch medical emergency teams for the Medical Center in response to medical alert notifications (e.g., cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies).
- Provide off-hours coverage and support for entities.
- Utilize call center and collaboration applications and systems to ensure first-call resolutions.
- Carry out various administrative tasks, including maintaining information and paging directory databases, creating internal reports, reference material, and archives, performing system diagnostics, test routines or system searches, and processing internal forms.
- Participate in process and performance improvement
Requirements:
- Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting.
- Polished telephone etiquette and manner, and ability to communicate clearly and effectively in English; reading, writing, and spelling skills.
- Ability to interface effectively with high-level professionals, managers, supervisors, and other clients.
- Ability to exercise tact and diplomacy under pressure.
- Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute).
- Hands-on experience with MAC or DOS systems and console operations.
- Familiarity with automated paging systems.
- Ability to work in a team environment and effectively contribute as a member of a team.
- Have a thorough knowledge of (University, Medical Center), of dispatch procedures and routines, and a knowledge of medical terminology and disciplines.
- Demonstrates the ability to work well with colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
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Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide
Job Requirement
- Accounting
- Financial
- Accounting clerk
- csr
- Data entry
- Customer support
- Banking
- finance
- CSR
- medical
Reach Out to a Recruiter
- Recruiter
- Phone
- Samrudhi Subnis
- samrudhi.subnis@collabera.com
- 8137717536
This Job is no longer accepting applications
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