Client: Utility 

• Execute manual customer order entry, leveraging an optical character recognition (OCR) tool and process where possible to drive efficiencies, while ensuring accuracy of all aspects of the orders
• Provide superior service to sales and customers with current information on stock availability and changes to customer orders, suggesting alternative plans and solutions when orders cannot be serviced as requested
• Handle customer inquiries, many of which are routine but some which may be of a sensitive and confidential nature, in a professional, courteous, accurate, timely and appropriate manner
• Ensure technical proficiency in ERP, Service Cloud, and Outlook through ongoing training and updating of skills. Maintain working knowledge of these systems.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)