Contract: Austin, Texas, US
Salary: $20.00 Per Hour
Job Code: 332332
End Date: 2023-04-17
Job Status: Expired
:: 100% Remote Role ::
Description:
• Provide unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions.
•Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner.
•Documents all encounters in clear and concise online logs. Transfers callers to other Call Center units as needed.
•Meets individual performance standards.
•Performs other duties as may be assigned by management.
•Attains and maintains strict required attendance and performance metrics.
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