Day to Day:

• The representative will be fielding calls from customers and the internal field team.
  
• When customers call regarding parts the representative will look in the inventory to find the part and if the part is not in inventory, they will be required to source parts.
  
• The representative will work with vendors and work with customers to close sales.
  
• He or she will help coordinate with the customer and tech support team when the customer may need help.
  
• There is an opportunity for growth into sales and management roles for candidates that are looking to further their career. 

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.