Job Description

Position Details:

Industry Publishing & Information Services

Job Title Order Processing rep II/Customer service rep

Work Location Boston, MA

Duration 3+ Month

Job Description:

The Fulfillment Associate for CT has primary responsibility for providing superior service by:
Fulfilling orders for internal and external customers
Researching and analyzing legal documents
Submitting legal documents to the Secretary of State, Division of Corporations
Retrieving legal documents from the Secretary of State, Division of Corporations
Researching entity status
Resolving or escalating issues
Following requests through to completion
Communicating progress to customers and internal teams
Navigating quickly between multiple processing systems and databases quickly and accurately
Able to work in a fast-paced, high-energy environment.
Overtime and minimal (5%) travel may be required.
Contributes to customer satisfaction and organizational success
Participates in process improvement programs, best practices, and occasional special projects

Requirements (years of experience, educational background, technical skills, etc.):

Experience, Knowledge and Tools Minimum Experience:

4 years customer service experience, including:
Integrating information from multiple sources quickly and accurately.
Utilizing keen attention to detail skill accurately
Utilizing communication skills, including both excellent verbal skills and written communication.
Working independently while still being an integral part of a team.
Knowledge of MS Office / Adobe, ability to learn new applications quickly and effectively.
Excellent analytical, organizational, time management and problem-solving skills

Recruiter

Phone

Srividhya M

srividhya.m@collabera.com

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