Title: Support Engineer

Location: Hybrid (Boston, MA)

Duration: 6 Months

Pay Rate: $30/hr to $34/hr

Shift: Monday - Friday: 8 am to 4 pm

Job Responsibilities

• This position is responsible for supporting Robotic operations teams as customers. Day-to-day work in supporting these customers includes change management tasks and troubleshooting of Robotic systems, robots, and work-cells.
• Responsibilities include the timely execution and approval of change management tasks, resolution of technical support tickets opened on a support portal as well as resolution of issues opened via a Chat channel.

Top 3 must-have hard skills:

• Problem-Solving
• Customer Support/Facing Skills
• Familiarity with Complex Systems (Unix would be 4th)

Years of Experience:

• Willing to take someone fresh out of college (2+ years ideal)
• Intermediate working knowledge of Linux/UNIX systems at a user level Knowledge of cloud services, networks and SQL/relational databases is a plus.
• Need a detailed oriented individual with very strong oral and written communication skills who is not afraid to multi-task and who has experience with remote software/hardware troubleshooting, and a strong passion for working with Robotics.
• Must be a self-starter who enjoys problem solving and working with customers.
• Should have a knack for working independently with minimal supervision and be proactive on identifying and correcting product documentation

Degree or Certification:

• Needs Bachelor’s Degree in Computer Science or related