The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Customer Service Representative / Sales
Contract: Milan, Illinois, US
Salary Range: 18.00 - 20.00 | Per Hour
Job Code: 339965
End Date: 2023-11-01
Job Status: Expired
This Job is no longer accepting applications
Title: Customer Service Representative
Location: Milan, IL
Duration: 12+ Months
Pay Range: $18 to $20/hr.
Job Description:
- Front line support to channel partners, dealers and internal company personnel providing information and solutions to export parts related inquiries.
- Respond, consult, and provide information to moderately complex level of inquiries related to export order management daily via CCMS, email and occasionally by phone.
- Provide assistance pertaining to parts availability, carrier tracking and backorder status.
- Investigate system error messages on dealer export orders and complete the necessary follow up.
- Authorize and implement extraordinary measures to resolve dealer issues.
- Distribute additional policy information and training to dealers and internal company personnel as needed.
- Develop common solutions to problems to optimize services levels and maintain a positive dealer experience.
- Support team metrics while working in a high volume/high pace environment.
- Provide cross functional support to warehouse operations teams.
- Must be fluent in both English and Spanish for both written and verbal communication.
Job Duties:
- Researches, analyzes, and responds to inquiries of a complex nature and assists less experienced staff with complex customer issues.
- Coaches and assists less experienced staff in meeting expected customer service and satisfaction goals. Contacts customers to resolve outstanding customer service issues.
- Assists supervisors in the continuous improvement of the customer service delivery process.
- Conducts customer service training for entry level staff. Documents customer interactions and product/service issues, entering descriptive information online in order to provide history and tracking of issue resolution.
Job Requirement
- Customer service
- customer support
- Spanish
- export inquiry
- order management
- carrier tracking
- analyzes inquiries
- Customer
- CSR
- Support representative
Reach Out to a Recruiter
- Recruiter
- Phone
- Hancy Khatri
- hency.khatri@collabera.com
This Job is no longer accepting applications
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