The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Customer Service Representative
Remote: Boston, Massachusetts, US
Salary Range: 13.00 - 16.00 | Per Hour
Job Code: 339980
End Date: 2023-11-01
Job Status: Expired
This Job is no longer accepting applications
Customer Service Representative (100% remote)
Responsibilities:
- They will leverage call center experience, customer service skills, problem-solving, and attention to detail to deliver a positive customer experience
- The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results
Job Responsibilities:
- Answer incoming phone calls, chats, and/or emails
- Conduct outreach phone calls and/or emails
- Provide outstanding customer service
- Recognize and follow call flows with scripts
- Research and review customer inquiries
- Research information using multiple systems
- Relay research findings and outcomes to customers
- Identify and escalate appropriate issues
- Clearly document call information and encounters in call logs
- Recognize and alert management of risk and trends
- Quickly transition from one task to another
- Maintain a professional demeanor
Other duties as assigned Basic Qualifications (Required Credentials)
- 2 years of Customer Service experience
- 1 year of call center environment experience
- High School Diploma or GED
Proficiency with computers:
- Experience using the internet, email via Outlook etc.
- Data entry experience
- Listening, verbal, and written communication experience
- MS Office (Excel, Word, Outlook, and Teams) experience
- Internet access sufficient to handle calls received via the Internet
- Quiet and private remote work location
- Former Transaction Processing Experience Training will be conducted for 4 weeks during 8am-5pm EST, during which shift will be assigned to each Agent
Job Requirement
- Customer service
- Call
- MS Office
- Outlook
Reach Out to a Recruiter
- Recruiter
- Phone
- SAKSHI MISHRA
- sakshi.mishra@collabera.com
This Job is no longer accepting applications
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