The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Customer Service Representative
Contract: San Antonio, Texas, US
Salary Range: 17.00 - 18.00 | Per Hour
Job Code: 340093
End Date: 2023-11-04
Job Status: Expired
This Job is no longer accepting applications
Responsibilities:-
• Handles customer service inquiries via telephone and or email and performs a variety of complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Voluntary Benefits.
• Will support the resolution of customer problems, incidents, issues, requests, and queries
• Liaise with other support teams, or product teams as required to resolve requests issues in a timely manner
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents
• Manages incoming telephone calls, emails, and or faxes for Voluntary Benefits
• Utilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort operating efficiency
• Able to learn and be proficient with client s incident management and knowledge management tools, client information systems, and service desk procedures
• Demonstrates understanding of the customer s business needs as trained and maintains high customer satisfaction ratings
Job Requirement
- De-Escalation
- CSR
- Customer service
- Insurance verification
- Insurance
- Voluntary benefits
- Customer service representative
- Benefits Representative
- Call center
- Medical Assistant
- Medical Receptionist
Reach Out to a Recruiter
- Recruiter
- Phone
- Divyani Balone
- divyani.balone@collabera.com
- 5124254006
This Job is no longer accepting applications
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