• For a journey this exciting and complex, we’re looking for a Service Delivery Manager to join our team! In this role, you will utilize your experience in agile delivery methodologies (Kanban and Scrum) to take initiative and drive delivery for various initiatives across Digital Business Technology Solutions (DBTS).
• In collaboration with various stakeholders, you will have the opportunity to influence outcomes, challenge the status quo and make decisions that drive impact.

What will you do?

• Implement and promote the use of Agile methodology within the agile team:?
• Create a forum for discussing vision, goals, and Product Backlog items amongst the team
• Identify, manage, and help mitigate issues and risks, with particular emphasis on timely removal of impediments and/or directing obstacles to appropriate owners for quick resolution
• Ensure compliance with policies and procedures for delivery and implementation
• Develop and nurture strong partnering relationships with Stakeholders:?
• Develop strong partnerships to gain strong understanding of objectives, sustain open dialogue to manage product backlog efficiently
• Influence a wide range of stakeholders (i.e., Business, Delivery, IT) to remove impediments and maximize team output

What do you need to succeed?

• Post-secondary education in a relevant field with experience in Service Delivery, scaled agile (Kanban and/or Scrum), and change management best practices
• Strong leadership skills with the ability to drive integration, alignment, and continuity of delivery while supporting the management of internal and external dependencies
• Excellent communication skills with the ability to assess your audience, clearly articulate your thoughts, liaise with various stakeholders, and successfully facilitate meetings and workshops
• As a catalyst for change, you are adaptable, thrive in ambiguous environments, embrace new ways of working and have a continuous improvement mindset
• Highly organized with strong prioritization skills – you are able to adjust your way of working as priorities change, and embrace new technologies as they emerge