The right talent can transform your business—and we make that happen. At Collabera, we go beyond staffing to deliver strategic workforce solutions that drive growth, innovation, and agility. With deep industry expertise, a global talent network, and a people-first approach, we connect you with professionals who don’t just fit the role but elevate your business. Partner with us and build a workforce that powers success.
Customer Service Representative
Remote: Boston, Massachusetts, US
Salary Range: 16.00 - 18.00 | Per Hour
Job Code: 340111
End Date: 2023-11-02
Job Status: Expired
This Job is no longer accepting applications
Client: Healthcare Insurence
Work Location: Boston, MA - Remote
Job Title: CSR (Customer Service Representative)
Duration: 6 Months (Possible Extension / Potential Conversion)
Job Description:
- Monitor and sets targets for call agents to achieve based on aligned KPIs
- Provides feedback guidance and support to call agents.
- Reviews and assesses current procedures and identifies opportunities to improve claimant service, effectiveness, and productivity.
- Works with Enablement Manager to escalate and resolve all technology roadblocks for new and existing agents that cannot be resolve by Team Leads
- Develops and maintains a working knowledge of the Health Connector Programs and recommends changes corrections updates to the Agent Guide working closely with the Training Team for clarifications needed based on escalated topics raised by their Team Leads
- Handles escalated calls from call agents and helps resolve issues and or escalating to Supervisor Leads as needed for resolution.
Basic Qualifications:
- Minimum of 2+ year experience working in a call center environment. along with familiarity with MS Office tools, Computer skills, good customer service experience along with good hold on talking / interacting with individuals.
- MS Office experience to include Excel, Word, Power Point
Preferred Skills:
- Experience with Customer Relationship Management (CRM) tools such as Salesforce
- Workforce Management Software (WFM) such as: Verint, AWS
- Associate degree in education field with teaching experience in educational environment
Job Requirement
- call center environment
- Customer Service Representative
- Medical insurance
- Medical benefit
- healthcare insurance
- Healthcare
- Medical care
- insurance
- inbound and outbound calls
Reach Out to a Recruiter
- Recruiter
- Phone
- Shweta Sharma
- shweta.sharma@collabera.com
- 2145096347
This Job is no longer accepting applications
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